Consumer rights explained clearly: what the law says, how to recognise dubious claims and scams and which steps are open to you. Every guide states its legal foundations and sources.
Topics: Purchase law & withdrawal, Phishing & data theft, Tenancy & service charges, Debt collection & claims, Fake shops, Subscription traps
When the 14-day period really begins, which goods are excluded from withdrawal, who pays for the return, and why missing information extends the period to over a year.
Read morePhishing & data theftYou can recognise fake messages from your bank, a parcel service or a streaming provider by recurring patterns. Here is how to check the sender and links, and how to react correctly after a click.
Read moreTenancy & service chargesAbout half of all service-charge statements are incorrect. Here is how to check your statement step by step and spot inadmissible items, missed deadlines and wrong allocation keys.
Read moreTenancy & service chargesFrom the excessive back-claim to feigned personal need: the most common tricks around the apartment, the deposit and rent increases, and the right legal response to each.
Read moreDebt collection & claimsMost everyday claims become time-barred after 3 years. Here is how to calculate the period, how to raise the defence of limitation, and how to avoid the small-down-payment trap.
Read moreFake shopsHow to recognise fraudulent online shops before ordering, how to check the imprint, trust seals and payment methods, and what can still be salvaged after paying.
Read moreSubscription trapsHow to recognise subscription traps, why many subscription contracts are not even valid without a correct order button, and how to get your money back and cancel.
Read moreDebt collection & claimsHow to check in just a few minutes whether a debt-collection (Inkasso) claim is genuine and justified, how to recognise fraud and what you should do.
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